Dublin · EMEA
Stephen Rogan · CS Leadership & Applied AI

CS leadership
meets applied AI.
Built from the operating model up.

EMEA CS leadership at scaleAI applied to real operationsOpen-source contributor
Read the blogWho I am
01Who I am

The operating model came first.
AI came from understanding it.

Senior CS leadership across major SaaS, building playbooks, specialisation paths, and operating models from early stage to scale across 15+ EMEA markets. The AI work came from years of studying what CS teams actually do -- then applying technology to the parts that don't require human judgment.

→Senior CS leadership across EMEA 15+ markets, commercial and cultural complexity built into every playbook
→AI applied to real operational problems not theory, not demos -- deployed infrastructure that changes how teams work
→CS as a revenue function, not a support function NRR accountability, every intervention traceable to an outcome
→Experience building CS functions from early stage through scale playbooks, specialisation paths, operating models
→Open-source contributor 108 agent skills published across three repos, MIT licensed
02What I do

Where I spend
my thinking.

01
AI-Enabled
CS Leadership
Most AI-in-CS conversations start with the technology. Mine started with the operating model -- what do leaders actually need their teams to do, and which parts of that require human judgment? The answer reshapes how you build, staff, and measure a CS function.
AI · Leadership
02
CS Revenue
Architecture
CS that cannot show its fingerprints on revenue is not strategy, it is overhead. The system that changes that: trigger-based playbooks, NRR accountability, and motions tied to how customers actually buy and expand. The goal is a function that pays for itself and can prove it.
Retention · Accountability
03
EMEA CS
Strategy
15+ markets means 15+ sets of commercial norms, buyer behaviours, and regulatory contexts. EMEA is not one motion. The playbooks that work here are built for that complexity, not adapted from a single-market template.
Advisory · EMEA
03Open source

Open source
contributions.

108 agent skills published across three repos, covering the full CSM operational surface area. Open source, MIT licensed, ready to fork and implement.

Architecture · 38 skills · 8 pillars

The Augmented
CSM

The complete decomposition of the CSM role into eight operational pillars. Every agent-executable activity specified: trigger conditions, execution logic, output formats, human decision guides. Not a product. An architecture.

Book IntelligenceLifecycle OrchestrationCommercial MotionMIT licensed
View on GitHub
Standalone · 58 skills · plug and play

CSM
Skills

58 plug-and-play skills that work from a single conversation. No system integration required. Use them standalone today and wire them into your data systems when you're ready for the full architecture.

No integration neededClaude compatibleMIT licensed
View on GitHub
Leadership · 12 skills · strategic ops

CS Leader
Agent Skills

12 agent skills built for CS leaders, not individual contributors. Forecasting, capacity planning, coaching prep, board-ready reporting, and strategic analysis. The operational layer above the CSM skills.

ForecastingCapacity PlanningCoaching PrepMIT licensed
View on GitHub
04Say hello

If something here made you think,
that's the point.

I publish what I learn about CS leadership, applied AI in operations, and retention as a commercial system. If you want to challenge any of it, build on it, or just compare notes, the door is open.

Get in touch
Dublin · EMEA-based and remote