Senior CS leadership across major SaaS, building playbooks, specialisation paths, and operating models from early stage to scale across 15+ EMEA markets. The AI work came from years of studying what CS teams actually do -- then applying technology to the parts that don't require human judgment.
128 agent skills published across three repos, spanning Customer Success, leadership, and operating-system level workflows. Open source, MIT licensed, ready to fork and implement.
The complete decomposition of the CSM role into eight operational pillars. Every agent-executable activity specified: trigger conditions, execution logic, output formats, human decision guides. Not a product. An architecture.
58 plug-and-play skills that work from a single conversation. No system integration required. Use them standalone today and wire them into your data systems when you're ready for the full architecture.
32 Agent Skills-compatible workflows for leaders managing humans, agents, workflows, memory, and governance. The agent prepares. The human decides.
I write about CS leadership, applied AI in operations, and retention as a commercial system. If any of that is close to your world, get in touch.
Get in touchField notes and the occasional longer piece on CS leadership, AI in real operations, and what keeps customers around. No filler.